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Director, Legal Operations

San Jose, CA

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description:

Zscaler is seeking an experienced and highly motivated Legal Operations leader who has the ability to set a strategic vision for a world-class legal operations function and can turn that vision into reality! The right candidate will effectively lead strategic change across the Legal team and cross-functionally throughout the company through data management, data insights, and helping to scale Legal to meet the needs of a high-growth company. 

You would help the Legal team work smarter and faster with demonstrated proficiency across technology products, contracts management, vendor management, eBilling, litigation management, knowledge management, and CLM and CMS platforms. You will report to the VP of Employment Legal in San Jose, California, but partner closely across the Legal team by supporting the Chief Legal Officer, Deputy General Counsel, and VP of Corporate Legal.

This position will be based hybrid in our San Jose, CA home office (in-office Tuesday and Thursday).

Responsibilities:

  • Operational Management and Efficiency
  • Build and execute a long-term roadmap to drive Legal team effectiveness and efficiencies. This includes delivering technology and processes that streamline spend management, legal vendor management, contract management, litigation, IP portfolios, and knowledge management. 
  • Assess and upgrade contracts management processes to contracts intake system/tool or full CLM capabilities.
  • Assess data mapping tools and other matter tracking capabilities (including DSARs, data retention, AI governance).
  • Collaborate with Legal leadership to facilitate, create, and execute the Legal team’s long-term strategic and operational planning process and follow-on actions.
  • Hold regular business reviews with Legal stakeholders.
  • Liaise with cross-functional teams such as our IT, Sales, Finance, Procurement, People & Culture to build on established partnerships, drive strategic company-wide initiatives, and collaborate on projects. 
  • Financial Management and Data Analytics
  • Run Legal like a business! Leverage new and/or existing systems to collect, analyze, and report relevant data to improve our legal operations.
  • Manage the budget for the Legal team to drive responsible spend. Make and implement budget recommendations to the Legal leadership / CLO.
  • Stand-up a world class legal vendor management program to ensure quality outside counsel support at efficient rates and under optimal fee arrangements. Negotiate fee agreements with legal vendors. Develop a governance and enforcement framework for vendor billing guidelines. 
  • Management of legal department initiatives, including, OKRAs, DEI goals, and team engagement 
  • Technology and Litigation Support
  • Evolve our Legal technology roadmap and collaboration with cross-functional support teams to drive innovation and automation across the team.
  • Track ROI on our legal technology investments with an eye towards doing more with each tool we use.
  • Stand-up our litigation support function, including enabling data analytics and insights on litigation and legal matters. Be a thought-leader in case management, e-discovery, legal hold process, and data collection and document review.
  • Knowledge Management
  • Organize and manage legal and department institutional knowledge via the creation of a centralized knowledge management repository, and standardize processes, practices, nomenclature, and templates.
  • Develop Legal site on our intranet site to create efficiencies for business / client support.
  • Assess a dedicated Legal training platform with videos for Contracts Policies/Procedures, Privacy, Ethics, etc.


Minimum Qualifications:

  • 8+ years of legal operations experience.

Preferred Qualifications:

  • Legal Ops experience in tech and experience with large multinational employers (Americas, EMEA, APJ / India). 
  • Demonstrated proficiency across technology products, eBilling, litigation management, knowledge management, and CMS and CLM platforms.
  • Demonstrated success in managing and reporting on Legal team operating expenses, including law firm accruals.
  • Process-oriented with experience reducing manual work and increasing operational efficiencies.
  • Flexibility, intellectual curiosity, and eagerness to work hard in a fast-paced environment and meet tight deadlines and support a high-growth company and legal function. 
  • Ability to handle competing priorities in a dynamic environment with a team-oriented mentality, humility, and a healthy sense of humor.



Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$161,000—$200,000 USD

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Legal Ops
Senior Level (7-9 years) Executive Level and Above (over 9 years)
Yes, job is JD Advantage
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